Nobody Left Behind! (Managing change one character at a time)
With automation comes change. With change often comes resistance. Your team is made up of individuals and there is no “one size fits all” approach to helping them move out of their comfort zone and embrace the changes. Let Chrys and some well known cartoon characters show you how to encourage your Charlie Brown while motivating your lazy Garfield. Convince your Peter Pan to grow up. When your Popeye says, “I yam what I yam and that’s all what I yam”, learn how to persuade him to be so much more. Move forward with everyone involved and committed to the project for maximum success. Caution: A Tigger on your team is a piece of good fortune but more than one can be exhausting.
You Can’t Buy Motivation. (Motivating and rewarding the AP Professional)
Accounts Payable processing is a lot like doing dishes – nobody notices unless you don’t do them. It’s not easy for AP teams to feel engaged in a job that is invisible to everyone else but we can’t afford to let these employees stop caring. Learn the difference between recognizing and rewarding and how to use the right tool at the right time. Stop wasting time on bandages and implement a long-term, continuous approach. Take home some unique ideas you can use in your teams – ideas tested and proven during Chrys’ 30 years of managing an AP department. Don’t miss the significance of the chicken dance.
Define Difficult. (How to resolve conflict and manage difficult employees)
Are you sensing some tension around the water cooler? Do you have employees who can’t get along with each other? Know the signs of workplace conflict and explore your options for dealing with them. You’ll learn how to mediate disagreements and bring peace to your team. Have you ever tried to turn around another person’s bad attitude? It’s futile. Learn to focus on the behavior and not the attitude. Above all else – do no harm. Let Chrys show you how to keep your own anger under control and hold onto your sense of humor.
Hire the Best. Avoid the Rest.
Who hired that clown? We’ve all done it and regretted it. Let Chrys walk you through the process from the decision to hire through the final candidate selection. Learn what questions are illegal to ask in an interview and then learn how to phrase questions legally and appropriately so you find out what you really need to know. Are you looking for a good team member? Do you need a person who will take initiative? Chrys can help you develop an inventory of interview questions that will help you better evaluate your candidates. Learn not only the right questions to ask but what answers you should be looking for.
The “No Surprises” Performance Review
Do you and your employees view the annual performance review as a necessary evil or an opportunity? Is it a time-consuming ordeal for the manager? Does it make employees apprehensive? Why do we have performance reviews at all? Discover how managers and employees can both actually look forward to the process. Chrys can show you how to take the pain out of performance reviews and turn them into opportunities to recognize, improve, and grow your employees.
You Got the Promotion - Now What??
Thank goodness for companies that reward outstanding employees with well-deserved promotions. Don't let a move to a supervisory position throw your best people into panic mode. There are new skills to be learned so give them the tools that allow them to succeed. This is a flexible training plan. It can be designed to jump-start your employees with an hour or two of information about what is different in their new supervisory roles and what they need to learn and watch for. Or, it can be a continuing course covering leadership skills such as delegation, hiring, communication, motivation techniques, and a variety of other management responibilities. Let Chrys help you design the training that will work best for you.
